Sales Representative

SUMMARY

Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.

• Sells/leases and delivers a minimum standard of 8 units per month.
• Follows dealership sales procedure manual at all times.
• Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Utilizes dealership sales control and follow‑up system.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Attends product and sales training courses as requested by sales manager as well as regularly scheduled sales meetings.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Turns 100 percent of closed deals to aftermarket for the up‑sell opportunity.
• Processes paperwork in accordance with established dealership policies.
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Follows up on all post‑delivery items, tag/title work, "we‑owes", and special requests to be sure that all customer expectations are met.
• Maintains an owner follow‑up system that encourages repeat and referral business and contributes to customer satisfaction (i.e. use CRM).
• Inventory walks: your weekly lot duty is a great time to do this.
• Follows and welcomes mentoring advice from managers, other sales people and outside sources.
• Follows company attendance reporting requirements of calling in and speaking to your direct supervisor or HR if your supervisor is not available; you may leave a message for your direct supervisor; however, this does not relieve you of your responsibility to speak to a live person within 15 minutes of your shift starting.
• Maintains professional appearance.
• Maintains positive attitude; strives for harmony and teamwork with all other departments while having fun.

This job has no supervisory responsibilities.

• Language skills:
  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical skills:
  Ability to calculate basic mathematical figures.
• Reasoning ability:
  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Certificates, licenses, registrations:
  Manufacturer training / valid driver’s license.
• Physical demands:
  Includes regular walking, use of hands to handle, standing, sitting, reaching with hands and arms, occasional climbing or balancing, lifting or moving up to 40 pounds. Vision requirements include close, distance, color, peripheral, depth perception and ability to adjust focus.
• Work environment:
  Regular exposure to outside weather conditions, moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. Noise level is usually moderate.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, or technological developments).