Retail Sales Associate

Job Overview

$10.00 to $14.00 per hour. We offer an easily achievable commission structure that pays you for every transaction you process.

Retail sales associates can earn up to 8% on transactions, which could average an additional $5.90 per hour on top of your hourly rate.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The PAWN BROKER / RETAIL SALES ASSOCIATE partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A PAWN BROKER / RETAIL SALES ASSOCIATE greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associate works with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

The position offers an hourly wage plus commission based on productivity. Your actual pay will be based on location, qualifications, and experience.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage areas.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multitask in a fast‑paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexibility to work a retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business: most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program on the second day of employment (up to 50% of earned wages, up to seven times in a payroll cycle).
• Unlimited commission above hourly base rate.
• Vacation: one week of paid vacation after 6 months, an additional week after 1 year, and two weeks each anniversary thereafter (adjusted in accordance with state/local law). 120 hours after five years.
• Personal/Sick time: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2‑5), and 24 hours after five years.
• Employee discounts available starting on day one.
• Tuition reimbursement with First Cash Education (up to $2,000 per semester) for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Automatic enrollment in the First Cash 401(k) program after six months.
• First Cash Pet Insurance program.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2‑8% commission based on gross profit of individual performance. Detailed information will be provided during the interview process.

Applicants who are bilingual are encouraged to apply.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.