Senior AR and Collections Specialist

Job Description

Job Description

About ESHYFT

We’re on a mission to provide health care to the most vulnerable by connecting nurses to healthcare facilities. We’re a technology company that strives to empower nurses by offering flexibility and control over when and where they work, along with higher wages. Through our mobile apps, our community of qualified nurses provide much-needed staff for short-staffed facilities.

Summary

ESHYFT is seeking a Senior Accounts Receivable & Collections Specialist to serve as the primary owner of collections, cash application, customer account reconciliation, and accounts receivable operations. This role is responsible for improving cash flow, reducing aged receivables, and supporting the overall effectiveness of the Company’s revenue cycle.

Job Responsibilities

Accounts Receivable, Collections & Cash Application

• Own day-to-day collections, cash application, payment investigations, dispute resolution, and customer account reconciliation activities.
• Manage assigned customer portfolios and accounts receivable aging to improve cash flow, reduce delinquency, and support working capital objectives.
• Ensure customer cash receipts are accurately applied, researched, reconciled, and resolved on a timely basis.
• Conduct proactive collection outreach, secure payment commitments, and drive timely resolution of outstanding balances.
• Investigate and resolve payment delays, short payments, deductions, unapplied
  cash, misapplied payments, refunds, chargebacks, and account discrepancies.
• Partner with customers and internal stakeholders to resolve billing disputes, payment issues, and collection obstacles.
• Identify collection risks, aging trends, dispute patterns, and process breakdowns,
  and proactively escalated issues impacting cash flow, customer relationships, or
  operational performance.
• Maintain detailed collection activity, payment commitments, dispute tracking, and
  supporting account documentation.
• Prepare and maintain aging reports, collection summaries, DSO reporting,
  account analyses, and other management reporting.

Financial Operations & Reporting Support

• Support month-end close through accounts receivable analyses, reconciliations,
  customer balance validation, reserve support, and related reporting.
• Support borrowing-base reporting, lender requests, audit requirements, and
  financial reporting needs through accurate accounts receivable records and
  supporting analyses.
• Partner with Accounting and Finance leadership on working capital improvement
  initiatives, collection strategies, and cash flow optimization efforts.

Systems, Process Improvement & Automation

• Participate in and contribute to collections automation, cash application
  improvements, workflow enhancements, and revenue cycle optimization
  initiatives.
• Assist with implementation, testing, and optimization of ERP, payment processing, merchant services, Stripe, and customer account platforms.
• Develop and maintain SOPs, workflow documentation, process maps, and
  scalable operating procedures.
• Support key revenue cycle initiatives and cross-functional efforts as needed to
  ensure effective execution and continuity of operations.

Required Qualifications

• 5+ years of progressive commercial collections, cash application, and
  credit/AR experience, with a proven track record of improving portfolio performance and working capital.
• Experience handling payment disputes, deductions, short-payments, unapplied
  cash, payment application issues, chargebacks, and escalated collection
  matters.
• Strong understanding of accounts receivable aging, cash application, collections processes, customer reconciliations, and working capital management.
• Advanced Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, reconciliations, aging analysis, DSO reporting, and large dataset review.
• Excellent communication, negotiation, relationship management, and problem-solving skills.
• Ability to work independently, prioritize effectively, and drive results in a fast-paced environment.

Preferred Qualifications

• Sage experience is highly preferred.
• Experience with Stripe, merchant processors, payment gateways, chargebacks, refunds, ACH processing, recurring revenue environments, subscription billing ecosystems, or customer payme