Care Coordinator

Care Coordinator Duties

• Support office manager with scheduling, marketing, interviewing, and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
• Execute follow-up home visits with existing clients
• Manage all scheduling activities, including replacement and substitute caregivers
• Resolve client, family, and caregiver differences
• Maintain files to meet all internal, state, and Federal quality and compliance standards
• Coordinate, screen, and interview prospective caregivers
• Select and interact with appropriate caregivers
• Conduct service calls with prospective clients

• Nurturing ability (caring, empathetic, compassionate)
• Articulate, with strong verbal and written skills and pleasant phone manner
• High level of emotional intelligence
• Creative problem‑solving skills
• Organized and detail‑oriented, with good documentation skills

• Monthly and quarterly bonuses
• Health, Dental, and Vision insurance
• Employee Assistance Program
• Tela Doc telehealth service

Care Coordinators are key personnel in the daily operations of a home care office. From answering the phones to being in the field interacting with clients and referral sources, care coordinators’ scope of responsibility is varied, fast‑paced, and rewarding. A mix of social services, operations, customer service, finance, sales, recruiting, and human resources is part of a Care Coordinator's exciting role.

Griswold Home Care is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.