Payroll and Workforce Operations Manager

Nearly 1.3 million Americans are residents of nursing homes, they depend on nursing staff for basic needs. Currently, 99% of nursing homes in the US are facing nursing shortages, which means residents may not receive adequate care.

We’re on a mission to provide health care to the most vulnerable by connecting nurses to healthcare facilities. We’re a technology company that strives to empower nurses by offering flexibility and control over when and where they work, along with higher wages. Through our mobile apps, our community of qualified nurses provide much-needed staff for short-staffed facilities.

The Payroll and Workforce Operations Manager leads ESHYFT’s high-volume payroll, clinician-payment, timekeeping, and workforce-operations function supporting approximately 4,000 independent-contractor clinicians and 500 W-2 clinicians. This role is accountable for accurate and timely execution, funding readiness, exception resolution, operational compliance, team performance, and a complete cycle-close handoff to Accounting.

• Own the master calendar and controlled execution for weekly W-2 clinician payroll, 1099 clinician payments including cutoffs, validation and approval checkpoints, funding deadlines, release readiness, settlement confirmation, and closeout.
• Direct pre-payroll controls over hours, rates, differentials, overtime, deductions, reimbursements, taxes, and adjustments; reject incomplete or unsupported inputs before release.
• Oversee Instant Pay and standard payouts, including eligibility, duplicate prevention, rejects, retries, manual and out-of-cycle payments, and processor or system incidents.
• Maintain documented continuity procedures, trained backups, and appropriate weekend, holiday, and payroll-critical coverage.

• Own queues for missed punches, incomplete or disputed timecards, facility approvals, clinician inquiries, pay discrepancies, off-platform work, inactive-facility activity, and unapproved rates.
• Set service levels, daily work assignments, aging thresholds, quality reviews, and escalation protocols for all payroll and workforce-operations queues.
• Coordinate with clinicians, facilities, Operations, Customer Support, and Human Resources to resolve issues promptly, preserve the audit trail, and eliminate recurring failure points.
• Partner with Billing and Accounts Receivable to resolve payroll and timekeeping-related billing exceptions, including hours, rates, approvals, disputes, adjustments, and supporting documentation.
• Cross-train as designated backup for routine credit and collections coverage during staff absences or other approved coverage periods, including declined or returned payment follow-up, payment-status outreach, account documentation, queue triage, and escalation. Billing and Accounts Receivable retain primary ownership; credit decisions, terms, write-offs, settlements, and deactivation remain with authorized Finance leadership.

• Prepare daily and weekly funding forecasts, deliver documented needs to leadership by cutoff, monitor processor balances and settlement timing, and immediately elevate projected shortfalls or abnormal activity.
• Maintain segregation of duties: the Manager may prepare, validate, and recommend funding requirements but may not independently create and release the same bank or wire transaction.
• Complete source-level validation and deliver Accounting a complete cycle-close package within three business days, including payroll registers, contractor-payment files, timekeeping support, funding approvals, settlement support, approval evidence, and the final exception log.