Customer Service Associate

Hosted PBX and Telecom Provider in NJ
Nationwide Coverage

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Monmouth Telecom is seeking a highly motivated individual to fill the full-time position of Customer Service Associate. Monmouth Telecom, headquartered in Red Bank, New Jersey, is a dynamic and fast-growing CLEC. We offer a complete package of voice and data solutions for small, medium and large business customers throughout New Jersey.

Outstanding customer service and interpersonal skills are mandatory and are the company's main priority. The ideal candidate must be able to work in a fast-paced, team-oriented environment and understand what customer urgency is.

• Minimum 2 years’ experience in a service-oriented environment
• Telephone company experience is highly desirable

• Effective verbal and written communication skills – Ability to be articulate and diplomatic
• Maintain customer relationship by responding to and clarifying inquiries – Set priorities
• Document inquiry/response actions in customers’ accounts
• Resolve product or service problems
  • Gather and research information – Review previous inquiries and responses
  • Select and explain the best solution to solve the problem
  • Assemble and forward information
  • Verify customer’s understanding of information
• Expedite corrections or adjustments
• Follow up to ensure resolution
• Contribute to team effort by accomplishing related results as needed

• Product knowledge
• Clear and pleasant speaking voice
• Analytical and organizational skills
• Decision-making ability with sound business judgment
• Process and procedure oriented
• Multitasker

Salary $30-35K with paid vacation, paid sick time, paid personal days, 401(k) Plan, and a generous Health Benefits Package.

Hours are Monday-Friday, 8:30 AM to 5:30 PM.

Handle large call volumes efficiently with Call Queues .

All of our integrated services, including Hosted PBX over Fiber Internet or T1 Service , are fully compatible with a backup cable modem. With Cable Failover you can enjoy the quality of a dedicated connection with the added reliability and bandwidth of a backup cable or fios connection.

Monmouth Telecom
1 Industrial Way West
Bldg D Ste A
Eatontown, NJ 07724

12 N 7th St.
Camden, NJ 08102

165 Halsey St.
Newark, NJ 07102

423 Washington Ave.
Pleasantville, NJ 08232

All staff located in NJ USA. No overseas outsourcing.