Concierge- South Toms River

Edgewood Properties, established in 1992, seeks a full‑time Concierge for our multi‑family portfolio. The position is located at The Lofts at South Toms River, a luxury property in Toms River, NJ.

Must work weekends and evenings—flexible shift.

• Oversee the front desk, warmly greeting residents, guests, vendors, and contractors.
• Provide community and amenity information, assist residents with key/gate card requests, and facilitate inquiries.
• Offer refreshments to guests waiting to meet with a leasing consultant.
• Assist with service requests by entering them into the system or guiding residents on self‑submission.
• Develop in‑depth knowledge of the community to provide recommendations for local dining and entertainment options.
• Engage with residents and prospective residents to enhance customer experience and resident retention.

• Support the Senior Concierge, Resident Specialist, and Leasing Team in planning and executing resident events such as parties, movie nights, and special celebrations.
• Arrange small gestures for resident milestones, including birthdays, engagements, weddings, and losses.

• Manage the package room, ensuring accurate acceptance, resident notifications, and proper distribution.
• Maintain office cleanliness, restock coffee bars, and monitor office supplies.
• Prepare leasing materials such as brochures and floor plans for prospective residents.
• Ensure model and vacant units are clean and ready for tours.
• Handle opening and closing procedures for the leasing office, ensuring readiness each day.

• Route calls efficiently, schedule tours and appointments, and assist with general inquiries.
• Provide administrative support to the Property Manager as needed.
• Oversee the weekly Sunday breakfast, including shopping, setup, and cleanup.

• Regularly update the community's social media platforms with high‑quality content showcasing the community lifestyle and promoting available units.

• Strong communication and organizational skills.
• Ability to multitask and manage time effectively.
• Experience in property management or customer service is preferred.
• Familiarity with social media platforms.
• Basic understanding of maintenance coordination and lease management.
• Basic MS Office knowledge.

• Package Management processing times (within 2 hours of delivery)
• Call handling efficiency of 95%
• Daily opening and closing checklist completion
• Resident Event participation rate (30% of community per event)

Competitive compensation with comprehensive benefits, including medical, dental, and vision coverage; life insurance; a 401(k) with company match. Additional perks include an on‑site fitness gym, discounts on housing and home appliances, and a corporate team environment with opportunities for advancement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.