Relationship Banker - Toms River - West Dover Financial Center

Job Summary

This role engages clients in the lobby, educates and assists them with self‑service banking transactions such as mobile, online, and ATM, while processing cash transactions efficiently and ensuring a smooth client experience.

• Build and maintain relationships with clients to meet their financial needs.
• Process cash and other transactions accurately and efficiently.
• Engage clients in meaningful conversations to understand their financial priorities and connect them to appropriate solutions.
• Follow established processes, guidelines, and regulatory requirements in daily operations.
• Manage financial center traffic, appointments, and outbound calls.
• Execute the bank’s risk culture and pursue operational excellence.
• Grow business knowledge by partnering with experts in small business, lending, and investments.
• Drive the overall client experience.

• Enthusiastic, self‑starter with a strong work ethic focused on results.
• Effective collaborator and relationship builder.
• Passionate about improving clients’ financial lives and confident in presenting solutions.
• Strong communication skills and comfort engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Educated clients on self‑service banking transactions (ATM, online, mobile).
• Strong critical thinking and problem‑solving skills to meet client needs.
• Adherence to all applicable laws and regulations and daily processes.
• Efficient time and capacity management focused on results.
• Willingness to work weekends, extended hours, and travel to various financial centers.

• Experience in financial services and knowledge of industry products and solutions.
• Minimum one year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s degree or business‑relevant associate’s degree (business management, administration, or finance).

• Adaptability, Business Acumen, Customer & Client Focus, Oral Communications.
• Problem Solving, Account Management, Client Experience, Branding, Client Management.
• Client Solutions, Advisory, Relationship Building, Business Development, Pipeline Management, Prospecting, Referral Identification & Management.

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America). 40 hours per week.

$25.00 – $27.88 hourly pay, based on experience, education, and skill set.

Industry‑leading benefits, paid time off, and support for physical, emotional, and financial wellness.

Bank of America is an equal opportunity employer and encourages applicants from all backgrounds to apply.