Release Manager

Position: Change & Release Manager
## Change & Release Manager Apply locations:
Somerset, NJ USAtime type:
Full time posted on:
Posted Todayjob requisition :
JR3388#
** About Us
**** Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
**** Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:**
* ** Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
* ** Continuous professional growth and leadership opportunities.**
* ** Health, wellness, and financial benefits to offer peace of mind to you and your family.**
* ** World-class facilities and the technology you need to thrive – in our offices or yours.**#
** Job Summary
** The Change & Release Manager is responsible for building and maintaining a structured Change Management and Release Management framework to govern the full lifecycle of IT changes and releases. This role ensures changes and deployments are evaluated, approved, scheduled, and executed with minimal risk and disruption to the business. The role chairs the Change Advisory Board (CAB) and oversees release planning to ensure informed decision-making and operational stability.
** Role Description
** The Change & Release Manager provides leadership and oversight for IT change and release processes, ensuring alignment with governance standards, operational requirements, and organizational objectives.
** Governance & Process Ownership
*** Build and maintain Change Management and Release Management governance models.
* Develop, implement, and enforce policies, procedures, and standards.
* Govern change types (Standard, Normal, and Emergency) and release types (Major, Minor, and Hotfix).
* Ensure adherence to audit, compliance, and governance requirements.
** Change & Release Lifecycle Management
*** Manage the end-to-end lifecycle of IT changes and releases.
* Ensure all requests satisfy documentation, risk assessment, and testing requirements.
* Maintain release calendars and change schedules.
* Coordinate and manage the bundling of changes into planned releases.
** CAB & Release Coordination
*** Lead Change Advisory Board (CAB) and Emergency Change Advisory Board (eCAB) meetings.
* Facilitate release readiness reviews.
* Align Change Management, Release Management, Incident Management, and Problem Management processes.
* Resolve scheduling conflicts, dependencies, and operational risks.
** Deployment & Execution Oversight
*** Oversee production deployments and release execution activities.
* Validate rollback and backout plans before implementation.
* Monitor releases and coordinate issue response activities.
* Partner with Incident Management teams to address failed changes and deployment-related incidents.
** Continuous Improvement & Reporting
*** Define and monitor key performance indicators (KPIs) and key risk indicators (KRIs), including change failure rates, release success rates, and emergency change activity.
* Develop and maintain reporting, metrics, and dashboards.
* Conduct post-implementation reviews to identify lessons learned and improvement opportunities.
* Drive IT Service Management (ITSM) process maturity and continuous improvement initiatives.
** Behaviors and Competencies
*** Strategic Thinking:
Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.
* Leadership:
Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
* Digital Acumen:
Can take ownership of complex digital initiatives, collaborate with others, and drive digital results.
* Communication:
Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
* Change Management:
Can manage major changes in organizational processes or policies, can facilitate change management…