Desktop Support and macOS engineering
Job in
Toms River, Ocean County, New Jersey, 08757, USA
Listed on 2026-08-03
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Specialist, Cybersecurity
Job Description & How to Apply Below
What are the top 3 skills required for this role?
- macOS engineering/support
- MDM platform support (Jamf, Workspace ONE)
- Apple ecosystem support (ABM, ADE, VPP, Config profiles etc)
Role Overview
We are seeking a highly skilled macOS Engineer to provide L3 support, drive enterprise-scale MDM administration, and lead continuous improvement initiatives across the Apple ecosystem. The role requires deep technical expertise, strong stakeholder collaboration, and the ability to operate effectively in a high-pressure enterprise environment.
Key Responsibilities- Act as L3 escalation point for macOS incidents and problems, owning high-severity issues through resolution, including detailed root-cause analysis.
- Administer and optimize Mobile Device Management (MDM) platforms (e.g., Jamf, Workspace ONE) at enterprise scale.
- Develop and maintain scripts and automation to reduce operational overhead, accelerate remediation, and improve endpoint telemetry.
- Collaborate with Security, Networking, and Service Desk teams to standardize solutions, enhance knowledge base content, and uplift L1/L2 capabilities.
- Monitor endpoint fleet health, track KPIs (compliance, patching, incident trends), and drive continuous improvement initiatives.
- Support cross-platform environments, including interface with Windows teams, and provide assistance for VDI/Citrix environments as needed.
- Produce and maintain high-quality documentation, runbooks, and change records; actively contribute to change and release management processes.
- 5+ years of hands-on experience in Desktop Support and macOS engineering.
- 5+ years of experience managing MDM platforms (Jamf, Workspace ONE) in large enterprise environments (10,000+ devices).
- Strong expertise in the Apple ecosystem, including:
- Apple Business Manager (ABM)
- Automated Device Enrollment (ADE)
- Volume Purchase Program (VPP)
- Configuration profiles and policy frameworks
- Advanced troubleshooting skills across:
- Networking, Wi-Fi, VPN
- Identity/SSO and authentication
- Certificates and endpoint security
- Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear communication.
- Proven stakeholder management and cross-functional collaboration skills.
- Experience with scripting (Bash, Python) for macOS automation.
- Familiarity with security compliance frameworks and endpoint hardening.
- Exposure to hybrid enterprise environments (macOS, Windows, VDI).
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