Senior System Engineer

Job Title:

IT VMware Systems Engineer

Location:

New Jersey (5 days onsite) Job Type: Long Term Senior IT VMware Systems Engineer

Resource will be handling real time capacity monitoring for our environment, reviewing all incoming RITMs by validating, challenging, and reviewing before approving the requests for Capacity increases. Also, this resource will be driving the replacement of aging servers that have reached end of life with its deployment and placing it in production. The refresh is essential to eliminate the risk of hardware failures that could impact service continuity.

This is to manage additional work required due to onboarding of "Follow the Sun Model" (FTS), Hardware and Software Obsolescence and BAU activities.

The VMware Virtualization SME provides expert level strategy, design, and 24 × 7 × 365 support for the Americas region virtualization platform. The role owns performance monitoring, automation, and continuous improvement of the VMware ecosystem—including VMware Cloud Foundation 9 (VCF
9), Aria Operations, vRealize Log Insight (VRLI), vRealize Network Insight (VRNI), NSX T, and vSAN—while pioneering AI driven operational models and cost optimization initiatives.

• Lead the migration to VMware Cloud Foundation 9 (VCF
  9), ensuring zero downtime, compliance, and alignment with security baselines.
• Design and evolve the integrated VMware stack (vSphere, NSX T, vSAN, Aria Operations, VRLI, VRNI) to meet ultra-low latency and high availability requirements.

• Implement Infrastructure as Code (Ansible, Terraform, PowerCLI) to automate provisioning, patching, and lifecycle management of the virtualization layer.
• Deploy agentic AI assistants (LLM powered chat ops) for ticket triage, predictive alerting, and automated root cause analysis within Aria Operations.
• Create self-healing playbooks that remediate common performance or capacity events without human intervention.

• Configure, fine tune, and maintain monitoring thresholds, alarms, and dashboards in Aria Operations, VRLI, and VRNI.
• Use AI driven anomaly detection to anticipate capacity bottlenecks and latency spikes before they affect production.

• Facilitate environment wide process improvement initiatives (change, release, and incident management) to increase efficiency and consistency.
• Ensure all deployments adhere to group standards, best practices, and security hardening guides (CIS, VMware Hardened Base Image).

Participate in DR planning, testing, and execution for the virtualization environment; maintain RPO ≤ 5 seconds and RTO ≤ 15 minutes for critical workloads.

• Provide Tier 2/3 support for production workloads, including 24 × 7 on call rotation.
• Conduct thorough morning and end of day health checks using scripted tools and AI generated health scores.
• Perform OS and firmware upgrades, mandatory security patches, and storage system updates through automated pipelines.

• Liaise with application owners to gather requirements, design standards, and deploy consistent virtual infrastructure services.
• Maintain the service catalogue for internal business lines, regularly reviewing consumption, pricing, and performance metrics.

Report to the Americas IT Infrastructure Virtualization Platform Manager; deliver executive dashboards on SLA compliance, cost savings, AI ops impact, and platform health.

• Bachelor’s degree in computer science, Information Systems or a related field (or equivalent professional experience).
• 5 7 years of hands‑on experience designing, deploying, and supporting large scale VMware environments (vSphere 8+, NSX T, vSAN).
• Demonstrated experience migrating legacy VMware sites to VMware Cloud Foundation 9 or newer cloud native stacks.
• Strong automation background – expert level use of PowerCLI, vRealize Automation (vRA), Ansible, Terraform, and Power Shell/Python scripting.
• Hands on experience with the Aria Operations suite (formerly vRealize…