Senior Track Lead
Listed on 2026-08-14
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Cloud Computing: Infrastructure & Operations
To be responsible for overseeing the operations of the support team including , ticket tracking and escalations to ensure smooth service delivery.
Key Responsibilities- To monitor and track tickets/change requests and manage SLAs.
- To work towards continuous improvement , perform root cause analysis and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.
- To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
- To develop and guide the team members in enhancing their technical capabilities and increasing productivity
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;
401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
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