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Senior Support & Escalations Lead
Job in
Toms River, Ocean County, New Jersey, 08757, USA
Listed on 2026-08-15
Listing for:
HCL Technologies Limited
Full Time
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
IT Project Manager -
Management
IT Project Manager
Job Description & How to Apply Below
HCL Technologies Limited seeks a capable operations leader to oversee the support team in New Jersey, ensuring smooth service delivery through effective ticket tracking, SLA adherence, and timely escalation of issues. You will drive continuous improvement and mentor staff to elevate technical capabilities and productivity.
This role emphasizes robust reporting, risk mitigation, and customer satisfaction, with opportunities to shape processes and scale team impact in a global technology company.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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