Onsite IT Site Support​/Deskside Support; EUC & AV

Location:
Bridgewater/Somerset, NJ

Duration: 12+ months contract

Note:
Strong AV support experience for conference rooms, executive meetings, and collaboration technologies

The IT Site Support Engineer will provide onsite Level 2 End User Computing (EUC), Audio Visual (AV), and IT site support services across supported business locations. The role is responsible for end-user device support, onboarding and offboarding, IMACD activities, Service Now ticket management, conference room technology support, executive meeting support, Smart Hands activities, and coordination with internal IT teams and vendors.

Job Title:

Onsite IT Site Support / Deskside Support (EUC & AV Support)

Location:

Bridgewater/Somerset, NJ

Duration: 12+ months contract

Note:

Strong AV support experience for conference rooms, executive meetings, and collaboration technologies

The IT Site Support Engineer will provide onsite Level 2 End User Computing (EUC), Audio Visual (AV), and IT site support services across supported business locations. The role is responsible for end-user device support, onboarding and offboarding, IMACD activities, Service Now ticket management, conference room technology support, executive meeting support, Smart Hands activities, and coordination with internal IT teams and vendors.

AV support is a key requirement for this role. The candidate must be comfortable supporting business-critical meetings, conference room platforms, collaboration systems, and high-visibility executive or customer-facing sessions.

• Provide Level 2 deskside support for laptops, desktops, mobile devices, monitors, docking stations, peripherals, and printers.
• Troubleshoot hardware, software, operating system, Microsoft 365, network connectivity, and standard corporate application issues.
• Assist users with technical issues, how-to guidance, and business-as-usual IT support requests.
• Support VIP and executive users with professional and responsive onsite assistance.

• Provide onsite support for conference rooms, collaboration spaces, executive meeting rooms, and business-critical meeting environments.
• Troubleshoot audio, video, display, camera, microphone, speaker, touch panel, room PC, conferencing, and presentation issues.
• Support Microsoft Teams Rooms, Zoom Rooms, conference room displays, room scheduling systems, wireless presentation systems, touch panels, and control consoles.
• Perform daily AV room readiness checks and validate that rooms are ready for scheduled meetings.
• Provide white-glove AV support for executive meetings, leadership meetings, customer-facing meetings, town halls, investor meetings, and other high-visibility events.
• Support AV installations, refreshes, upgrades, decommissioning, and coordination with OEM vendors or third-party AV providers.
• Hands-on experience with AV technologies such as Crestron and Logitech is preferred; these are examples of technologies used in similar enterprise conference room environments.

• Provision, configure, deploy, refresh, recover, and decommission end-user devices.
• Support new hire onboarding, device handover, employee offboarding, asset recovery, and coordination with asset management teams.
• Execute Install, Move, Add, Change, and Decommission activities including device moves, monitor setup, desk moves, and equipment replacement.
• Maintain accurate asset inventory and update CMDB records as required.

• Manage incidents and service requests through Service Now or equivalent ITSM tools.
• Ensure accurate ticket documentation, regular updates, appropriate categorization, and proper closure notes.
• Follow SLA expectations, escalation paths, and handoff procedures between Service Desk, Site Support, internal IT teams, and vendors.
• Participate in recurring issue analysis, root cause review, and service improvement activities as required.

• Provide local Smart Hands support for network, infrastructure, AV, and IT equipment-related activities.
• Assist with Wi‑Fi, LAN connectivity, equipment…