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Service Desk Lead - End-User IT Support & Mentorship

Job in Toms River, Ocean County, New Jersey, 08757, USA
Listing for: OceanFirst Bank
Full Time position
Listed on 2026-09-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 65000 - 90000 USD Yearly USD 65000.00 90000.00 YEAR
Job Description & How to Apply Below

Ocean First Bank seeks a Service Desk Supervisor to lead daily in-house technical support, ensuring end users can complete business tasks. You will provide guidance, serve as escalation point, and act as backup to the IT Service Delivery Manager.

You will supervise the Service Desk, document incident resolution, test fixes, and analyze trends to prevent repeat problems. The role also requires training staff and coordinating resources for extended hours and weekend coverage.

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