IT Support Engineer II

NIP Group  is a rapidly growing insurance service provider of specialty programs for commercial insurance brokers and carriers providing underwriting, distribution, product management, administration, and risk management services primarily by acting as a managing underwriter (MGA) and a Reciprocal Services Manager (RSM).

Our culture is one that empowers and encourages employees to be innovative, collaborative, and forward-thinking. If you are interested in being a part of a growing, entrepreneurial spirited organization, we’d love to hear from you!

We are seeking a highly skilled IT Support Engineer II to join our growing IT team. This role is ideal for someone who thrives in a fast-paced, cloud-first environment and enjoys solving complex technical challenges while acting as a key escalation point.

In this position, you will bridge the gap between IT support and infrastructure, working closely with cross-functional teams on both day-to-day support and strategic initiatives. You’ll play a critical role in ensuring a seamless experience for a hybrid and remote workforce, while contributing to automation, security, and continuous improvement efforts.

This role is based on-site with minimal travel required.

• Serve as an escalation point for complex technical issues across Windows, macOS, and cloud environments
• Provide advanced end-user support for Microsoft 365, Azure AD (Entra ), and SaaS applications
• Perform root cause analysis and contribute to long-term solutions

• Troubleshoot and support Azure Virtual Desktop (AVD), Autopilot, and hybrid identity environments
• Assist with Active Directory, server maintenance, and cloud networking
• Diagnose networking issues (LAN/WAN, VPN, VLANs, DNS, DHCP, TCP/IP)
• Manage devices and users in hybrid environments using Intune and MDM tools
• Support Office 365 ecosystem (Teams, Outlook, SharePoint, One Drive, Exchange Online)
• Maintain endpoint configurations and optimize user experience

• Implement and maintain zero-trust security policies
• Support compliance initiatives aligned with NIST, CIS, SOC 2, and ISO 27001
• Monitor and respond to security alerts, phishing attempts, and vulnerabilities

• Automate IT processes using Power Shell, Python, or Bash
• Enhance ITSM workflows (e.g., Vivantio) for ticketing and asset tracking
• Identify opportunities to improve efficiency and service delivery
• Participate in IT projects such as cloud migrations and system upgrades.
• Collaborate with Infrastructure and Dev Ops teams on design, optimization, and continuity planning.

• Maintain knowledge base articles, procedures, and runbooks
• Train end-users and IT staff on tools, best practices, and troubleshooting
• Support onboarding and offboarding processes

• Bachelor’s degree in Computer Science or equivalent experience
• Experience
• 5–7 years of experience supporting enterprise-level IT environments
• Strong experience in hybrid identity environments (Active Directory + Entra )
• Hands‑on expertise with Microsoft 365, Azure, AVD, and Intune
• Experience supporting Windows, macOS, and mobile devices (iOS/Android)
• Scripting experience (Power Shell required; Python/Bash a plus)

• Solid understanding of cloud environments (IaaS, PaaS, SaaS)
• Familiarity with networking concepts and protocols
• Experience with VoIP systems and enterprise telephony
• Exposure to APIs, REST services, and integrations (nice to have)

• Technical Expertise & Problem‑Solving:
  Strong troubleshooting skills and ability to perform root cause analysis
• Communication & Customer Focus:
  Ability to translate complex technical issues into simple solutions
• Collabo…