Sr. Resiliency Analyst

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

The Senior Resiliency Analyst serves as a subject matter expert in Risk Management, Business Continuity, Disaster Recovery, and Crisis Management. This role supports the development, maintenance, testing, and continuous improvement of BCM program components in alignment with SHI’s ISO-driven policies, standards, and recovery objectives. The Senior Resiliency Analyst partners with IT, business leaders, and cross-functional stakeholders to identify risks, maintain resiliency plans, coordinate exercises, and support response efforts during real-time events.

Through planning, risk assessment, reporting, stakeholder coordination, and continuous improvement, this role helps strengthen SHI’s operational resilience and protect its operations, customers, brand, and reputation. Reporting to the Risk and Resiliency Manager, the Senior Resiliency Analyst supports program governance, maturity, process efficiency, and compliance for SHI’s risk and resiliency capabilities.

Support the development, communication, training, and continuous improvement of SHI’s Business Continuity Management program, applying 5+ years of experience in business continuity, disaster recovery, crisis management, risk, or related resiliency disciplines. Ensure BCM activities, documentation, and deliverables align with applicable policies, standards, regulations, recovery objectives, and recognized industry practices. Serve as a BCM subject matter expert and liaison to business, IT, Risk, and cross-functional stakeholders, providing guidance on continuity planning, recovery strategies, risk mitigation, and control effectiveness.

Partner with business and technology teams to develop, maintain, test, and improve Business Continuity, Disaster Recovery, and Crisis Management plans, including BIAs, Application Impact Assessments, Risk Assessments, runbooks, and supporting resiliency documentation. Coordinate BC, DR, and CM exercises, including planning, stakeholder engagement, approval coordination, execution support, results documentation, issue tracking, and corrective action follow-up. Support crisis management planning and incident response by serving as a Point of Contact or Incident Coordinator, providing response coordination, communications, status reporting, metrics, and post-incident follow-up.

Develop and present BCM reports, metrics, dashboards, data visualizations, and status updates to inform leadership, support decision-making, and demonstrate program performance. Maintain BCM tools, templates, process flows, document libraries, website content, training materials, and system data quality to support consistent execution and user adoption. Assess resiliency considerations for applications, technologies, contracts, outsourced services, vendors, and third‑party systems to identify dependencies, recovery gaps, control weaknesses, and improvement opportunities.

Assist with audits, assessments, governance reviews, tool administration, readiness…