Member Experience Associate

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms

Do you love fitness? Would you like to feel you impact the lives of many? Can you see helping prospective members get started? Would you like to hear the "thank you" from the members' lives you impacted?

The Member Experience Associate is responsible for the entire Member Experience, serving as the face of the club. You will be the first person a member sees when they walk in, creating a welcoming atmosphere.

• A deep down passion for helping others.
• Positive upbeat personality.
• Effective communication skills with customers, coworkers, and managers.
• Proficiency in multitasking.
• Member experience oriented.
• Punctual, responsible, and detail oriented.
• CPR/AED training preferred.
• Prior experience in a retail or hospitality setting is helpful.

• Greeting and checking in members as they arrive.
• Resolving customer issues effectively.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Smoothies, cooler drinks, pro shop items, etc.
• Ensuring a safe and clean health‑club environment for members and staff.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

All Member Experience Associates are required to wear a company staff shirt with either khaki or black athletic pants. Sneakers must be worn; boots, heels, or sandals are not allowed. Associates must be well groomed and neat.

Note on openers and closers:
Opening employees must be present 15 minutes before the club’s opening time to complete the Opening Checklist. Closing employees must close at the established time.