Retail Associate, Retail Associate/ Customer Service
Job in
Toms River, Ocean County, New Jersey, 08757, USA
Listed on 2026-08-28
Listing for:
the ups store
Full Time
position Listed on 2026-08-28
Job specializations:
-
Retail
Retail Associate/ Customer Service, Customer Service Rep -
Customer Service/HelpDesk
Retail Associate/ Customer Service, Customer Service Rep
Job Description & How to Apply Below
Job Description OB SUMMARY
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
RESPONSIBILITIES- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, The UPS Store team members, and leadership
- Takes ownership of the customer's shipping and printing needs and offers viable solutions
- Takes ownership of the customer's shipping and / or printing needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends, including all store-mandated training.
- Operates all equipment, software, and devices in a safe and expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
- Adheres to current guidelines for health (COVID) practices
- Prior UPS Store/print center experience preferred
- At least 1 year of Retail/customer service experience required
- Strong computer skills, including Microsoft Office
- High school diploma or GED required
- Good communication and people skills
- Able to cross sell and up sell products and services
- Excellent spatial relations, as relates to packing skills
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math and penmanship
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Monday - Friday : 8:30 Am - 6:30 PM
- Saturday : 9 AM - 4 PM
- Sunday : 9 AM - 3 PM
- Uniform Shirts Provided, Other Apparel to be your responsibility in accordance with company guidelines.
Work Location:
In person
Position Requirements
10+ Years
work experience
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