Supervisor Line & Ramp Services

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

The Line & Ramp Service Supervisor you will supervise a team of Line & Ramp Service Agents during a respective shift. You will be responsible for ensuring that the team is coordinated, well informed, disciplined and motivated while supporting the Line & Ramp Service Agents in carrying out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service and quality.

Carries out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service, and quality.

Aviationoperateson a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open toworkinga flexible schedule to meet the needs of the operation, customers, and crews.

We formally operate
24 hours daily,7 days weekly.

B Shift (3PM-11PM) will be theinitialassignment, with the potential for changes over time as our business needs and opportunities evolve.

• Training for this role is expected to last approximately 4–6 weeks. During the training period, hours may differ from the assigned shift listed based on operational and training needs.
  
  Once initial training is successfully completed, you will transition to the assigned shift.

The posted salary range reflects the baseline compensation for this exempt position in the applicable regional market and does not include anyadditionalpremiums. The baseline range for this non-exempt position will be as follows: $35.00-$37.00 hourly, plus a performance-based bonus up to 5% of annual salary.

• High School Diploma/GED
• At least 4 years of relevant work experiences as a fully trained Certified Line & Ramp Services Agent
• Valid driver's license
• Ability to read and communicate in English
• Prior customer service in the airline industry required
• Willingness to work in various weather conditions as well as meeting minimum physical requirements of the job described below in the “Physical Demands/Work Environment” section
• At least 4 years of experience using MS Office application
• Must obtain an Airport  within 30 days of employment

• Supervise and coordinate a team of Line & Ramp Agents during a respective shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
• Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards.
• Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
• Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues
• Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as conducting training and ensuring development of employees to improve work performance and maximize employee potential
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
• Represent Jet Aviation as one company…