Warehouse Team Lead

Department:
Warehouse
·

Reports To:

Warehouse Supervisor

The Warehouse Lead is responsible for leading daily warehouse shift operations at Scentbird's fulfillment facility. This role ensures the safe, accurate, and efficient execution of all warehouse activities — from order picking and staging through quality control and shipping. The Warehouse Lead is both a hands-on operator and a frontline people leader, coaching associates, driving performance, and continuously improving processes to meet and exceed facility benchmarks.

• Run structured daily shift briefings and debriefs, setting clear priorities and expectations
• Assign tasks based on volume, associate strengths, and operational priorities
• Manage shift performance to ensure on‑time completion of all work orders and KPIs
• Escalate issues proactively — resolve problems before they impact downstream operations
• Present weekly shift KPIs (UPH, order accuracy, on‑time completion) to leadership

• Execute the full work order lifecycle independently: picking, staging, transfers, bulk processing, and QC documentation
• Own cycle count scheduling and inventory reconciliation for assigned zone
• Ensure zero work order errors on shift; investigate and document root causes when issues arise
• Maintain strict adherence to brand‑specific storage logic and location ownership rules
• Never adjust inventory outside your team's designated locations without prior communication

• Navigate SNAP confidently for task assignments, inventory lookups, and transactions
• Execute all key transaction types:
  Transfers, STRAs, BRP, and SPW
• Troubleshoot routine SNAP issues independently before escalating to supervisor

• Model and enforce Scentbird's safety standards and PPE requirements at all times
• Communicate professionally with peers, leads, and supervisors across all departments
• Report safety concerns and near‑misses immediately — zero tolerance for delayed reporting
• Maintain zero safety violations on shift

• Deliver real‑time coaching to associates on performance, accuracy, and conduct
• Conduct formal performance check‑ins for all direct reports
• Identify high‑potential associates for cross‑training or advancement opportunities
• Recognize strong performance consistently and address performance gaps directly and professionally
• Train associates on work order procedures and SNAP operations

• Build trusted working relationships across Warehouse, Manufacturing, Quality, and Inventory Control
• Partner with Receiving, Transportation, and Procurement to resolve SLA issues proactively
• Participate in capacity planning for upcoming peak periods
• Communicate operational changes and risks to all affected teams — no surprises
• Identify recurring floor pain points and develop documented solutions aligned with management
• Lead Continuous Improvement and 5S initiatives from kickoff through completion
• Submit operational improvement roadmaps with clear owners and timelines
• Document before/after results and share outcomes with the team and leadership

• Order accuracy at or above 99%
• Shift KPIs (UPH, on‑time completion) at or above facility benchmark
• Zero safety violations on shift
• All associates receive regular coaching and formal performance check‑ins
• At least one measurable process improvement delivered within the first 90 days
• Partner teams recognize the Warehouse Lead as a reliable, solutions‑first collaborator

• Demonstrated experience in warehouse, fulfillment, or logistics operations
• Prior experience in a team lead, supervisor or frontline leadership role
• Proficiency with warehouse management systems and…