Field Service Technician

Field Service Technician

Location:

Tonawanda, NY Salary: $70,000 - $90,000/year

Schedule:

• Standard
  
  Hours:
  
  One daily shift, generally between 7:00–8:00 AM and 4:00–5:00 PM
• Overtime:
  Occasionally required during customer interventions; no night shifts expected
• Weekends:
  Emergency interventions may occasionally extend into Saturday or Sunday
• Standard installations follow a Monday–Friday schedule
• For overseas or long-distance assignments, technicians may be required to remain on-site over the weekend, even if not actively working
• On average, travel may require being away 1–2 weekends per month

Join Our Team

We are seeking a skilled and motivated Maintenance Technician to join our team in Tonawanda, NY. This role focuses on the maintenance, troubleshooting, and commissioning of advanced freeze-drying equipment used in industrial and pharmaceutical environments. If you enjoy working with complex machinery and delivering high-quality technical service, we encourage you to apply.

Key Responsibilities

• Perform preventive maintenance to ensure safe, reliable, and efficient operation of freeze-drying equipment
• Troubleshoot system errors and failures, identify root causes, and implement corrective actions
• Support equipment installation and commissioning at customer sites
• Assist with equipment production, testing, and customer support when not traveling
• Maintain accurate service documentation and records
• Provide on-call technical support per service agreements
• Represent the company professionally at all customer locations
• Develop and maintain strong, long-term customer relationships

Required Skills & Experience

• Technical certificate in electro-mechanical or process disciplines OR an Associate degree in a technical field with 3–5 years of relevant experience (or equivalent hands-on experience)
• Understanding of control systems, including PC- and PLC-based architectures
• Experience installing, commissioning, and maintaining complex industrial equipment
• Ability to read and interpret mechanical and electrical schematics and drawings
• Strong troubleshooting skills and ability to work independently
• Highly organized with the ability to manage multiple priorities
• Excellent communication and customer-facing skills
• Willingness to travel extensively and provide on-call support as required

Preferred Qualifications

• Experience working in FDA-regulated or other highly controlled environments (pharmaceutical, biotech, etc.)
• Familiarity with freeze-drying processes
• Strong commitment to quality, safety, and long-term customer satisfaction

About Us:

Pride Now is Pride Global's light industrial staffing organization, a distinguished division within the Pride Global umbrella.

Aligned with the overarching mission of Pride Global, we specialize in delivering top-tier human resources and workforce solutions to the light industrial industry. Leveraging the strength of our global network, Pride Now is dedicated to empowering diversity, ensuring compliance, and driving unparalleled success for businesses. As part of the Pride Global family, we bring forth a commitment to excellence and a comprehensive approach to meeting the unique staffing needs of our clients worldwide.

Welcome to Pride Now, where our local expertise seamlessly integrates into the global excellence of Pride Global, shaping a future of dynamic workforce solutions.

Benefits Disclosure:

Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto…