Plumber

Annual salary: up to £36,425.30 per annum.

Contract:

Full time, Permanent.

Working hours:

42.5 hours per week (8-5 Monday-Friday). Company van and fuel card included.

We’re looking for an experienced and dependable Plumber to join our expanding team, supporting a busy responsive repairs contract in Norwich. This is a practical, hands‑on role where you’ll be responsible for carrying out a wide range of plumbing repairs and maintenance tasks in occupied social housing properties. You’ll work directly with residents, so a professional approach and strong customer service skills are essential.

• Carry out responsive plumbing repairs in occupied properties
• Diagnose and repair leaks, blockages and drainage issues
• Replace taps, toilets, cisterns, basins and other sanitary ware
• Repair or replace pipework, valves and fittings
• Investigate and resolve issues with hot water systems and radiators
• Ensure all work complies with current plumbing regulations and health & safety standards
• Record job details, materials used and completion notes using handheld devices or job sheets
• Remove, repair or replace bath panels as part of routine plumbing maintenance or to access pipework for leak detection and repair, ensuring panels are securely refitted and finished to a professional standard
• Maintain tools, equipment and company vehicle in good working order
• Work respectfully in residents’ homes, maintaining a clean and safe environment
• Identify and report any additional works, safeguarding concerns or property issues
• Participate in the out‑of‑hours emergency rota when required
• Adhere to all health & safety policies and procedures
• Provide high levels of customer care at all times

• Proven experience in domestic repairs and maintenance in a plumbing position
• Full UK driving licence
• Ability to work independently and manage workload effectively
• Strong fault‑finding and problem‑solving skills
• Excellent customer service skills, with experience working in occupied homes
• Good understanding of health & safety regulations and safe working practices
• Ability to use handheld devices or job management systems to record work
• Willingness to participate in out‑of‑hours emergency rota

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Volunteering leave – time off to undertake paid volunteering in the community
• Staff perks via Mears Rewards – discounts on groceries, holidays, eye test vouchers, share save scheme and more
• Family‑friendly policies
• Company van, fuel card and uniform

We are committed to fostering a diverse and inclusive environment where everyone can thrive. Mears is a Disability Confident employer, supports the Armed Forces Covenant and has achieved the Gold Award in the Defence Employer Recognition Scheme.