Resident Support PT

Housing Resident Support

Part-Time

Friends of Switchpoint is a non‑profit organization that serves individuals, families, and veterans in Utah who are experiencing poverty and homelessness.

The Switchpoint Shelter Housing Support Staff at Harris Apartments is responsible for providing basic support to residents within Harris Village, monitoring camera systems, conducting perimeter checks inside and outside the building, recording events (including interactions with law enforcement), managing the Good Works Credit program, and maintaining a safe and secure environment for residents, visitors, and coworkers.

• Reports to Housing & Property Manager

• Other Resident Support Staff
• Assigned Case Managers
• Members of the EMG Property Management team

• Understand the vulnerable nature of the community and be empathetic to their needs.
• Actively listen to the needs of residents.
• Assist in tracking the Good Works Program.
• Assist with on‑site activities for residents.
• Other duties as assigned.

• Clearly document any violation of apartment rules for property management action.
• Document behavior changes for case managers to act upon.
• Record non‑emergency/emergency incidents or activities that could become a safety concern.
• Log use of building equipment available to residents (e.g., Wagons, Laptops).

• Maintain appropriate boundaries by being empathetic yet professional.
• Follow the Switchpoint Code of Conduct regarding professional boundaries.
• Report any potential conflicts of interest to your manager, even if indirect.

• Complete regular perimeter checks inside and outside the building.
• Lock and unlock door systems.
• Monitor camera systems and log activity.
• Log approved visitors with proper identification.
• Handle security issues/complaints by involving non‑emergency dispatch or 911 for emergencies when necessary.

• Maintain a clean work environment in the assigned area.
• Assist with the preparation of cleaning items for the Good Works Program.
• Perform tasks assigned by manager and reasonable requests by Property Management after consultation with team leader.

• Human Services experience preferred but not essential.
• Ability to function in a team environment.
• CPR Certification.
• Effective note taking/record keeping.
• Computer skills (especially Office 365 Suite and Google Suite).
• Attention to detail.
• Organization skills.
• Physical fitness; climbing stairs is regularly required.

Starting wage: $16/hour

Part‑Time

Benefits package includes Medical, Vision, Dental, Transportation Allowance, Paid Time Off, and 401(k).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying for at Switchpoint.