Lead Receptionist; SNF

Position Summary: We are seeking a dependable and professional Lead Receptionist to serve as the first point of contact for visitors and callers while supporting resident safety and facility operations. This role combines front desk responsibilities with administrative support in supply management, contributing to the overall efficiency and hospitality of the facility.

Lead Receptionist

Heritage Grove Estates - SNF

Full-Time

Administrator

• Warmly greet and assist visitors, families, vendors, and staff upon entry.
• Answer and direct incoming phone calls with professionalism and courtesy.
• Monitor the lobby area to ensure resident safety, including awareness of unauthorized exits.
• Maintain visitor logs and enforce sign-in protocols in compliance with facility policies.
• Provide general information and direct inquiries to the appropriate departments.

• Ensure residents are not left unattended in lobby or reception areas.
• Observe and report any concerning behaviors or safety risks to the charge nurse leadership.
• Uphold facility policies regarding resident confidentiality and safe discharge procedures.

• Track and submit weekend supply requests, ensuring timely reordering of essential items.
• Communicate with department heads regarding inventory needs.
• Assist with organizing and labeling deliveries upon arrival.
• Maintain basic documentation related to ordering and supply levels.

• High school diploma or equivalent required.
• Prior experience in a front desk, receptionist, or clerical role preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks efficiently and maintain professionalism under pressure.
• Familiarity with phone systems, email, and basic office equipment.
• Sensitivity to the needs of the elderly and those in a healthcare setting.

• Primarily Monday-Friday 8 AM – 4:30 PM (subject to minor adjustment based on operational needs)

• Competitive Salary
• Health Insurance
• Vision Insurance
• Dental Insurance
• PTO
• Collaborative work environment

Heritage Grove Estates is a leading provider of skilled nursing and rehabilitation services in the beautiful community of Topeka, Kansas. We proudly serve the people of Topeka through accepting Medicare, Medicaid, and private insurance. At Heritage Grove Estates we provide personalized, high-quality care in a warm and welcoming environment. We foster a strong sense of community while honoring the unique identities, preferences, and stories of each resident.

Our team is committed to upholding values of excellence, compassion, and respect as we strive to improve the quality of life for every individual we serve.

We invite qualified candidates to submit their resume and cover letter detailing their qualifications and experience to Human Resources at Heritage Grove Estates.

Heritage Grove Estates is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where all employees can thrive. Join us in shaping the future of senior care and making a meaningful impact on the lives of those we serve.