Warranty Coverage Administrator

Responsibilities

• Prepare and deliver Equipment Protection Plan (EPP) / Equipment Service Coverage (ESC) warranty quotes for new, used, and rebuilt equipment.
• Process enrollment and purchase of EPP/ESC warranties through manufacturer systems for both Caterpillar and Allied equipment.
• Provide EPP documentation as needed.
• Collaborate with Accounting to reconcile discrepancies related to warranty purchases.
• Assist in resolving billing or enrollment issues to ensure financial accuracy.
• Deliver training and guidance to Sales and Product Support teams on warranty products, processes, and best practices.

• Strong attention to detail with a high degree of accuracy.
• Solid understanding of equipment and engine applications, warranty requirements, and service documentation.
• Proven ability to analyze detailed information, identify discrepancies, and maintain accuracy across quoting, enrollment, invoicing, and recordkeeping.
• Strong analytical, problem-solving, communication, and organizational skills.
• Proficiency in computer systems and the ability to quickly learn company and manufacturer software.