Project Support Specialist

Job Location:

PTMW Inc
- Topeka, KS 66618

Position Type:
Full Time

Education Level: High School

Travel Percentage:
None

Job Shift: Day

Job Category:
Admin
- Clerical

The Project Support Specialist provides administrative and operational support to Project Management, Customer Service, and Shipping functions s position is responsible for coordinating shipments, maintaining project and scheduling records, supporting invoicing activities, and serving as a key point of contact for customer communications. The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

• Coordinate and schedule truck shipments and crane bookings for miscellaneous and rail projects.
• Prepare and issue Bills of Lading and other shipping documentation.
• Support shipment tracking and delivery coordination as required.

• Prepare and process weekly invoices for miscellaneous and rail projects.
• Review, verify, and code UPS invoices for payment processing.
• Maintain daily receipts reports and monitor projections versus actual results.
• Assist with recordkeeping and reporting activities related to project revenue and shipments.

• Respond promptly and professionally to customer emails and inquiries.
• Answer incoming phone calls directed to Project Support and route requests as appropriate.
• Provide customers with updates regarding order status, shipment schedules, and project information.

• Maintain project records and reports to ensure accuracy and accessibility.
• Perform weekly backups of schedules and reports.
• Generate, update, and distribute reports as required.
• Support continuous improvement efforts by identifying opportunities to improve administrative processes and data accuracy.

• High school diploma or equivalent required.
• Minimum of 2 years of administrative, customer service, project support, or manufacturing support experience preferred.
• Experience in a manufacturing, transportation, rail, or project-based environment is always a plus.

• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong customer service orientation and problem-solving skills.
• Ability to work independently and collaboratively across departments.
• Experience with ERP systems and shipping documentation preferred.