Collision Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Ensure Crash Champions' quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier specific requirements are complete

• Customer Service Skills
• Organization and multi-tasking skills
• Good time management
• Ability to adapt easily to fast-paced environment
• Ability to deal with fast paced environments
• Knowledge of dealing with Insurance partners preferred
• Knowledge of multiple estimating systems
• CCC one preferred
• Mitchell & Audatex

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures, ensuring quality standards and effective communication throughout the repair journey. Proficient in utilizing estimating systems to manage repair estimates and documentation efficiently.

• Customer Service Skills
• Organization Skills
• Knowledge of Insurance Partners
• CCC One Proficiency
• Mitchell & Audatex Knowledge

• Vehicle Repair Estimation
• Damage Evaluation
• Quality Control
• Post-Scanning Procedures
• Final Repair Order Management

• Multi-Tasking Skills
• Time Management
• Adaptability to Fast-Paced Environments