Senior Customer Project​/Program Manager

Responsibilities

• Provides project management leadership for moderately complex, cross‑functional initiatives within a diverse customer and stakeholder base
• Partners closely with both customers and internal teams to define project needs, develop structured project plans, and drive successful execution from initiation through close‑out
• Ensures consistent application of project management methodologies, tools, and best practices while identifying opportunities for continuous improvement
• Collaborates with customer stakeholders to understand key business challenges, operational needs, and process issues
• Identifies where and how organizational capabilities and solutions can address customer requirements and deliver value
• Works with internal functional teams to define detailed project scope, objectives, deliverables, and success measures based on client expectations
• Creates and maintains comprehensive project plans covering schedule, tasks, resources, risks, and dependencies
• Supports end‑to‑end project execution, including requirements gathering and documentation, project charter creation, scope definition and validation, detailed project planning and timeline management, change control processes, risk and issue identification, tracking, and mitigation, project close‑out activities and lessons learned, status reporting and communication across stakeholders

• Bachelor’s degree in a related discipline and 4 years experience in a related field
• Master’s degree and 2 years experience; a Ph.D. and up to 1 year of experience; or 8 years experience in a related field
• Experience with Excel, PowerPoint and Copilot
• Experience managing moderately complex projects across cross‑functional teams
• Strong understanding of project management principles, methodologies, and tools
• Excellent communication, facilitation, and stakeholder management skills
• Ability to lead requirements gathering, documentation, and scope definition
• Strong organizational, analytical, and problem‑solving abilities