National Customer Service Specialist-, CT

Join Our Team as a National Customer Service Specialist

About MBA Consulting Services, Inc. (MBA CSi): MBA CSi is a trusted federal government IT systems integrator specializing in innovative solutions that address mission-critical challenges. With a 20-year legacy of excellence, we deliver comprehensive services in information technology, engineering, professional services, and facilities management. Our values-driven culture emphasizes integrity, respect, and quality, fostering an environment where top talent thrives. MBA CSi employs over 350 professionals across 46 locations worldwide.

We’re looking for a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this full-time, onsite role, you’ll play a key part in maintaining and improving the USPS’s Security Lock policies, systems, and processes. You’ll assist customers with ordering locks and keys, provide Tier 2 helpdesk support, and ensure accuracy in critical data files and records.

If you’re a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!

• Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.
• Generate reports and suggest process improvements for better management and efficiency.
• Develop and implement policies and procedures to enhance Security Lock functions.
• Provide technical support for ordering systems and related applications.
• Maintain accurate records for key returns, combination changes, and product updates.
• Participate in meetings to provide insights and recommendations on Security Lock programs.
• Support Tier 2 helpdesk operations by addressing escalated customer inquiries and resolving issues.

• Experience:
  
  2-3 years in customer service, helpdesk/call center operations, or materials ordering support.
• Technical
  
  Skills:
  
  Advanced proficiency in MS Excel, Access, and CSV files.
• Familiarity with MS Teams.
• Strong communication, multitasking, and problem-solving abilities.
• A proactive and adaptable mindset with the ability to work under pressure.

Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS.

Monday-Friday, 8:00 AM - 5:30 PM CT.

Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance.

At MBA CSi, you’ll work in a collaborative and supportive environment with opportunities to make a meaningful impact. We’re committed to fostering growth, encouraging innovation, and recognizing excellence.

Take the next step in your career and apply today!