Automotive Customer Service Representative

Automotive Customer Service Representative (Collision Center)

Full-Time

Pay Based On Experience

Location:

Cable Dahmer of Topeka

Cable Dahmer Automotive Group is seeking a Customer Service Representative (CSR) to join our Collision Center team. This role serves as the primary point of contact for customers throughout the repair process and plays a key role in delivering an exceptional customer experience.

This is an entry-level position with opportunities for career growth within the automotive industry. The ideal candidate is organized, friendly, and comfortable managing multiple tasks in a fast-paced environment.

• Greet customers and provide a welcoming, professional experience in the collision center
• Answer customer questions and explain repair services and timelines
• Schedule repair appointments and coordinate with technicians to ensure efficient workflow
• Assist customers with repair estimates and explain the repair process
• Communicate with insurance companies to support claims processing and required documentation
• Provide regular updates to customers on repair progress and timelines
• Process invoices, payments, and resolve billing questions when needed
• Address customer concerns and help resolve issues to ensure a positive experience
• Maintain accurate customer records, repair orders, and documentation
• Support general office operations including phone calls, filing, and system updates

• High school diploma or equivalent required
• Previous Customer Service Or Retail Experience Preferred
• Strong communication skills with the ability to clearly explain information to customers
• Friendly and professional demeanor with strong interpersonal skills
• Detail-oriented with strong organizational and multitasking abilities
• Basic computer proficiency and comfort using office systems
• Ability to remain calm and professional in a fast-paced environment

Cable Dahmer Automotive Group is committed to creating long-term career opportunities for our team members. We offer a supportive environment where employees can grow, learn, and build a career in the automotive industry.

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Employee discounts on vehicles, service, and parts
• Career advancement opportunities
• A positive and team-oriented work environment

EEO, including disability/vets