Collection Specialist

Make an Impact - Join Us as a Collection Agent

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Location: Topeka, KS
🕒 Job Type: Full-Time, 8am - 5pm M - F
💲 Pay: $14hr + Bonus Opportunities

As a Collection Agent
, you'll help people navigate financial challenges while working to recover outstanding balances on behalf of our clients. This role is ideal for someone who communicates with empathy, listens well, and stays focused on achieving results.

You’ll play an important role in creating positive outcomes by helping individuals find solutions while supporting the financial health of the clients we serve.

• Contact consumers regarding past-due accounts (inbound/outbound calls).
• Listen to understand each person’s situation and offer appropriate solutions.
• Negotiate payment arrangements that are realistic and sustainable.
• Document all interactions and agreements accurately.
• Meet individual and team performance goals.
• Represent clients professionally while maintaining a respectful, solutions-focused approach.

• Strong communication and active listening skills.
• Ability to handle sensitive conversations with professionalism and empathy.
• Goal-oriented with the ability to meet performance expectations.
• Basic computer skills and ability to navigate multiple systems.
• Previous collections or customer service experience preferred, but not required.

• Competitive pay + performance-based bonuses
• Paid training and ongoing support
• Supportive team environment
• Paid time off and holidays

Every call is an opportunity to help someone move forward. At the same time, your work helps our clients recover funds that keep their businesses running. This role is about balancing compassion with results and making a difference on both sides.

If you’re ready to help people, stay motivated, and build a career with purpose, apply now.