Reporting Customer Service Representative

The Kansas Public Employees Retirement System (KPERS), located in Topeka, is more than a pension system — we’re a people-focused organization committed to supporting Kansas public employees throughout their careers and into retirement. We provide disability, death, and lifetime retirement benefits that protect those who dedicate their work to serving the public.

Are you someone who enjoys solving problems, helping others, and ensuring every detail is accurate? Do you take pride in delivering outstanding customer service while working as part of a collaborative team? If so, we'd love to hear from you.

We are seeking an Employer Reporting Customer Representative to serve as a trusted resource for employers participating in the Kansas Public Employees Retirement System (KPERS). In this role, you'll help employers successfully report employee information, submit contributions, and navigate the KPERS Employer Portal.

As an Employer Reporting Customer Representative, you will:

• Serve as the primary point of contact for employers, providing timely, professional, and courteous assistance by phone and email.
• Answer the Fiscal Services toll-free support line, assisting employers with:
• Electronic Funds Transfer (EFT) remittances
• Pay period reporting
• Employee enrollments
• Employer Portal navigation
• Other reporting and contribution questions
• Document employer interactions to ensure accurate records and consistent follow-up.
• Monitor and respond to employer emails, helping customers meet reporting deadlines and resolve questions efficiently.
• Review reports to identify and resolve reporting issues.
• Process adjustment requests and arrearage certifications with accuracy and attention to detail.
• Partner with employers to research and resolve reporting discrepancies while verifying the accuracy of submitted information.
• Collaborate with teammates across the agency to deliver outstanding service and continuously improve employer support.

We are seeking candidates who are great communicators with the ability to explain complex information and who enjoys being a resource to others.

Two to three years of customer service or administrative support experience in a payroll, benefits administration or financial setting. Knowledge of pension, retirement or benefits claims is a plus. An associate’s degree in business, accounting or a related area may be substituted for one year of required experience.

Additionally, candidates should have the following:

• Experience providing customer support by phone and email in a professional, high-volume environment.
• Strong attention to detail and accuracy when reviewing records and processing transactions.
• Ability to analyze information, identify discrepancies, and resolve issues independently.
• Proficiency in Microsoft Office products, specifically Excel
• Experience entering and maintaining data in computerized systems while maintaining confidentiality.
• Ability to explain complex information to others in an understandable manner.
• Experience reviewing financial reports, delinquency notices, or account reconciliations.
• Experience interpreting policies, regulations, or procedures and applying them consistently
• Effective oral and written communication skills.
• Ability to maintain positive working relationships with a diverse group of people.
• Ability to work effectively within a team.
• Commitment to excellent customer service

Our Employer Reporting Customer Representatives help employers navigate complex processes. At KPERS, every interaction matters. Every team member contributes to providing important retirement and other benefits to the public servants who count on us

If those are qualities you value, we invite you to apply and become an important part of the KPERS team.

The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.