Retail Relationship Banker

Organization:
Community National Bank was founded in 1984 by a group of individuals in Nemaha County, Kansas with diverse local ownership with decisions made on a local level.

Position mission:

Delivers exceptional customer service to CNB customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interest of the customers. Works collaboratively within the location and with CNB partners and other CNB locations to deliver the desired customer experience and achieve overall business objective.

Major Duties:

Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and future opportunities

Engage customers to have a full holistic conversation to help identify financial solutions and preferred banking channels while recommending and addressing both products and service needs (e.g. checking, saving, CD, money market, online banking, debit cards, credit cards, lending solutions, home financing (including small business needs and or commercial needs)
Offer clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple and fast.

Support customer teller transactions needs based on customer traffic

Engage customers to grow CNB business by reaching out, generating appointments, and building new relationships with the community

Addresses questions and resolves issues raised through our audits and or operation department findings and ensure accurate data entry and lending recommendation in compliance with legal and regulatory requirements and lending policies and processes.

Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principals set up by the Banks policies and procedures.

Acts as a key member of a collaborative and versatile location and market

Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer needs and provide strategic advice.

Organizes work information to ensure accuracy and completeness

Takes the initiative to find creative approaches that make each customer’s experience feel personal

Looks for ways to contribute to the ongoing improvement of the overall location customer service experience

Contributes to business results and overall experience delivered in the location

May work at multiple locations based on market needs: work schedule may differ from week to week in terms of days worked, hours and schedule interest

Follows through on risk and compliance processes and policies to ensure we safeguard our customers asset, maintain their privacy.

Maintain current knowledge of personal banking products, services, practices, and trends and integrates into customer conversations.

Maintain complete knowledge of how to open, close or conduct maintenance on accounts on the system

Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering

Complies with legal and regulatory requirements for the jurisdiction

Protects the Banks assets in compliance with regulatory, legal, and ethical requirements

Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees

Analyzes issues and determines next steps

Broader work or accountabilities may be assigned as needed.

Makes outbound calls to existing customers and prospects

Ability to conduct outside business calls

General Responsibilities:

Support CNB’s strong relationship culture through quality customer service and superior product knowledge

Provide superior customer service by resolving problems efficiently and responding timely

Identify and implement solutions to problems in general and urgent matters

Actively seek to add and enhance knowledge regarding developments and current trends in the industry

Seek counsel of supervisor on financial concerns or other issues as appropriate

Work collaboratively with staff to maintain a team environment

Flexible to accept additional assignments as requested by leadership

Cross train for other…