Customer Account Manager

Customer Account Manager

Job Description:

Company Name:
Bev-Hub

Position Type:
Full Time, Salary employee

Join a Growing Leader in Beverage Manufacturing.

At Bev-Hub we bring beverage brands to life!

Bev-Hub, one of the fastest growing co-packers in the Midwest, is seeking a Customer Account Manager who will serve as the primary connection between our customers and our operations team. This individual will play a critical role in ensuring customer satisfaction, coordinating projects, solving challenges, and helping our clients grow.

If you enjoy building relationships, managing projects, and making a meaningful impact every day, we’d love to hear from you. You will work alongside talented professionals, gain exposure to all aspects of beverage manufacturing, and play a direct role in shaping the customer experience.

From innovative startups to nationally recognized products, our customers rely on us to manufacture, package, and deliver high-quality beverages with exceptional service.

We are looking for talented individuals who are passionate about customer success and thrive in a fast-paced environment.

Position Summary

The Customer Account Manager serves as the primary point of contact for assigned customer accounts and is responsible for maintaining strong customer relationships, coordinating projects, communicating production updates, and ensuring customer expectations are consistently met.

This role collaborates closely with Operations, Scheduling, Quality Assurance, Procurement, and Logistics teams to support customer success while driving long-term business partnerships.

• Serve as the primary contact for assigned customer accounts
• Develop and maintain trusted relationships with customers
• Gaining a thorough understanding of customer products, goals, and business needs

Coordinate Customer Projects

• Partner with internal teams to ensure customer requirements are successfully executed
• Monitor project timelines and production milestones
• Communicate updates regarding production schedules, inventory, and shipments
• Support new product launches, packaging changes, and customer initiatives
• Ensure projects move smoothly from planning through production

Drive Customer Success

• Respond promptly to customer questions and concerns
• Coordinate issue resolution across departments when needed
• Proactively identify and address potential challenges
• Delivering an outstanding customer experience that promotes long-term loyalty and retention

Support Business Growth

• Identify opportunities to strengthen customer relationships
• Support customer retention and account growth initiatives
• Help customers maximize the value of Bev-Hub’s services and capabilities
• Collaborate with leadership on strategic account planning

Maintain Documentation and Organization

• Keep accurate customer records and account activity
• Document customer meetings, action items, and project updates
• Track customer requests and ensure timely follow-up
• Assist with customer reporting and business review

• Three or more years of experience in accounts management, customer service, project coordination, sales support, or a related role
• Outstanding communication and relationship-building skills
• Strong organizational and time-management abilities
• Ability to manage multiple projects and priorities simultaneously
• Strong problem-solving skills and attention to detail
• Proficiency with Microsoft applications

• Experience in beverage manufacturing, food manufacturing, co-packing, or consumer packaged goods (CPG).
• Experience working in a manufacturing or production environment
• Familiarity with CRM, ERP, or inventory management systems
• Bachelor’s degree in business, Communications, Marketing or a related field

Who Will Succeed in This Role?

The ideal candidate is:

• Customer-focused and relationship-driven
• Highly organized and detail-oriented
• Comfortable managing multiple priorities
• A strong communicator who works effectively across departments
• Proactive, resource, and solution-driven
• Motivated by helping customers and teammates succeed

We

Offer:

• Competitive compensation, Health and Wellness benefits, Paid Time Off
• Professional growth opportunities. Collaborative, team-oriented culture
• The opportunity to make a meaningful impact in a growing company