Aftermarket Sales Customer Support Representative

• Identify and pursue aftermarket sales opportunities with existing customers and new prospects
• Prepare quotations for in-house manufactured or externally purchased components and parts
• Coordinate and communicate within the organization to achieve and exceed sales goals
• Maintain strong customer relationships
• Attend trade shows and visit customers as required
• Provide post-sale technical support, including installation, troubleshooting, and maintenance
• Resolve customer issues fairly and in accordance with consumer laws
• Offer product and service information and identify upselling opportunities
• Respond to customer inquiries through various communication channels
• Maintain customer relations and address customer claims effectively
• Collaborate with sales, technical, customer service, and other internal teams
• Manage workload independently with periodic supervision
• Perform other duties supporting customer satisfaction and operational efficiency

• College degree or above in Business Administration, Customer Service, or related fields
• Proven experience in customer service, technical support, or related roles
• Strong communication and interpersonal skills
• Ability to handle non-standard problems with effective solutions
• Proficiency in MS Office and customer management software
• Ability to manage workload independently and prioritize tasks effectively
• Experience in technical support or service industries (preferred)
• Knowledge of billing systems, service processes, or product-specific support (SAP) (preferred)
• Strong problem-solving skills and customer-focused attitude (preferred)
• Ability to work efficiently under minimal supervision (preferred)
• Flexibility to adapt to changing priorities and customer needs (preferred)

Demonstrates expertise in customer service and technical support, with a strong focus on maintaining customer relationships and achieving sales goals. Proficient in managing workload independently while providing effective solutions to customer inquiries and issues.

• Customer Service Experience
• Technical Support Proficiency
• Strong Communication Skills
• MS Office Proficiency
• Problem-Solving Skills

• Customer Management Software
• Quotation Preparation
• Installation Support
• Troubleshooting
• Maintenance Support
• Billing Systems Knowledge
• Service Processes Knowledge
• Product-Specific Support
• Sales Goal Achievement
• Upselling Opportunities Identification

• Interpersonal Skills
• Adaptability
• Independent Work
• Customer-Focused Attitude
• Effective Communication

• Aftermarket Sales
• Customer Relations
• Trade shows
• Consumer Laws
• Operational Efficiency

• SAP
• MS Office