Customer Service Representative

Job Description

Join a team that cares about our customers and you! Eric Finck-Farmers Insurance Agency in TOPEKA, Kansas, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base.

If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role.

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

• Process customer policy change requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.

• Proficiency to multi-task, follow-thru and follow-up.
• Professional phone etiquette.
• Follow through and exceed current and prospective client expectations.
• A Property & Casualty insurance license is required. (We will pay for the study materials and the first test)
• A Life & Health insurance license is required. (We will pay for the study materials and the first test)
• Strong work ethic and leadership skills.
• Strong communication skills, both oral and written.
• Be capable of handling customer rejection.
• Bilingual, fluent in both English and Spanish is beneficial.