Enrollment Specialist - Health Insurance

Kelly Services is now hiring Health Insurance Enrollment Specialists for a leading healthcare organization in Topeka, KS. This is a 3 month contracted position from October 5th until December 31st. In this role, you'll support the provider enrollment process by managing enrollment applications while delivering outstanding customer service. If you're detail-oriented, customer-focused, and looking for an opportunity to grow your career in healthcare administration, we'd love to hear from you!

• 1st shift schedule: 8:00 AM - 5:00 PM
• $20.00 - $22.00 per hour, depending on experience
• Weekly Pay!
• 3 Month Contract opportunity from 10/5-12/31
• Potential for long-term career growth within the organization

• Competitive pay based on experience
• Professional office environment with supportive leadership
• Develop expertise in provider enrollment and healthcare administration
• Collaborative, team-oriented workplace
• Variety of responsibilities across enrollment, customer service, and quality assurance functions
• Immediate openings available

• As a Health Insurance Enrollment Specialist, you'll manage provider enrollment activities, support enrollees through the enrollment process, maintain accurate documentation, and assist with quality assurance efforts while ensuring excellent customer service and compliance with organizational standards.

• Complete the full enrollment process as directed by the Supervisor or Assistant Supervisor
• Document and track all enrollment activities within the CRM system
• Ensure timely follow-up on pending enrollments and outstanding requests
• Handle challenging customer calls with a professional, solution-oriented approach
• Escalate issues to leadership when appropriate
• Conduct outbound calls to enrollees to complete or correct pending enrollments
• Monitor and respond to inquiries received through department email accounts
• Field inbound calls using scripted and non-scripted communication techniques
• Assist with quality assurance functions and serve as backup support when needed
• Perform outbound quality assurance calls to verify and collect enrollee information
• Maintain accurate records and ensure compliance with departmental procedures
• Support additional enrollment and administrative duties as assigned

• Previous customer service, healthcare administration, enrollment, call center, or related experience preferred
• Strong verbal and written communication skills
• Experience working with CRM systems or database applications preferred
• Ability to handle difficult conversations professionally and effectively
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Proficiency with Microsoft Office applications and email systems
• Ability to work independently and collaboratively within a team environment
• Strong problem-solving and critical-thinking abilities
• Reliable attendance and commitment to providing exceptional customer service

• This position is based in a professional office environment. Team members can expect a combination of phone-based customer interaction, email communication, CRM documentation, and administrative tasks. The role requires prolonged periods of computer work, attention to detail, and the ability to manage multiple tasks while maintaining a high level of accuracy and customer service.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit,…