Loan Servicing Representative

Overview

This job was posted by  For more information, please see:

Position
:
Loan Servicing Representative

Reports To
:
Loan Servicing Manager

Department
:
Loan Servicing

Supervises
:
None

Classification
:
Full-time, Non-Exempt

Hours
:
Monday through Friday, 8:00 am to 5:00 pm, other hours and days as needed

Location
:
Headquarters, 3035 SW Topeka Blvd., Topeka, KS 66611

Role
:
Performs a variety of duties related to the servicing and administration of loans.

Apply
:

• Review daily exception reports
• Process Paid Files
• Perform maintenance on both consumer and commercial loans
• Calculate and process payoffs
• Post transactions to loans and general ledger accounts
• Service participation loans
• SBA reporting
• Credit Bureau maintenance
• File NSI/UCCs
• Answer phones to assist both internal and external customers
• Send correspondence as needed
• Fund all loan transaction types for processing departments onto the bank's core system
• Balance GL accounts for loans
• File lien documents with the appropriate state and county
• Track titles and collateral documentation for lien perfection
• Understanding of loan collateral and perfection requirements

• Servicing of Real Estate Loans that will include the following: investor reporting and servicing, escrow analysis/paying real estate taxes and property insurance, PMI reporting, monitoring and processing insurance claims
• Note:
  
  this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• One year of banking and/or lending experience required
• Previous loan servicing experience desired

• High school diploma or equivalent

• Work involves communicating with immediate colleagues, other bank employees, customers, and vendors primarily for purposes of giving or obtaining information. Requires courtesy and friendliness in providing assistance and exchanging factual information. Ability to relate and empathize with people.

• Adherence to Core First Values:
  Respect, Communication, Integrity, Initiative, and Accountability
• High level of skill in Core First Bank & Trust competencies of internal and external Customer Service/Focus, Compliance, Ethics, Perseverance, and Time Management

• Self-Starter, takes initiative
• Basic accounting
• Microsoft Office proficiency
• Detail/Goal/Solutions Oriented
• Listening, verbal and written communication skills
• Ability to resolve conflicts