Trust Operations Associate III

Hours

• Standard 8‑hour day:
  Core hours are from 8:00 am to 3:00 pm, with flexibility to work 8:00 am–5:00 pm or 7:00 am and 4:00 pm.
• Additional days, hours, and overtime may be required during periods of high transactional volume.

The Associate serves as the key liaison between the Trust Department and the Trust Operations team and is primarily responsible for new account setup, account maintenance (including account closures), asset transfer(s), registration, valuation/pricing, and maintenance. The Associate participates in ongoing continuing education to keep abreast of industry best practices in Trust Operations and serves in a back‑up capacity to other departmental positions.

• Maintain positive interactions with customers, adhering to established service standards.
• Handle daily operational duties, including new client account openings and closures.
• Oversee account authorization, setup, and asset maintenance.
• Manage data input and maintenance, including system configurations.
• Maintain records of physical assets and facilitate safe deposit box access, and reconcile accounts.
• Reconcile accounts, ensuring compliance with regulations.
• Own and maintain the core Trust Accounting System setup.
• Facilitate various financial processes, including CD maturity notifications.
• Create and maintain departmental templates/forms.
• Streamline processes for efficiency and profitability, providing input to enhance operations.
• Produce monthly fee invoices and mail to clients.
• Oversee asset transfers for new and closing accounts.
• Update asset prices per statement.
• Update date of death values.

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Familiarity with Microsoft Excel is preferred.
• Previous trust operations and banking experience, or experience in a similar setting, is preferred.

• High school diploma or equivalent required.
• Bachelor's degree in business or related field preferred.

Upon hire, successful completion of various Schools of Trust may be required.

• Ability to read and understand technical system instructions, rules, and regulations.
• Excellent organizational skills, including the ability to prioritize work.
• Willingness to establish and maintain effective working relationships through a high level of interpersonal skills.
• Exceptional communication skills, both written and verbal, that can be demonstrated with internal and external clients.
• Strong personal drive and initiative, demonstrated work ethic, and ability to work independently and as a team.
• Ability to manage multiple projects simultaneously and handle a heavy volume of work.
• Ability to solve practical problems and deal with multiple variables in situations with limited guidance.

• Adherence to Core First Values:
  Respect, Communication, Integrity, Initiative, and Accountability. A secondary focus on internal and external customers, compliance, ethics, perseverance, and time management is also essential.
• Detail-oriented with a high level of accountability for accuracy and completion of responsibilities.
• Intermediate Tier Microsoft Office – Excel skill (pivot tables/charts, nested logical/IF formulas, multiple criteria lookups, arrays).
• Career-minded, willing, and with a personal desire to achieve the next level.

An in-depth understanding of applicable Trust Company regulations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, frequently required to sit, stand, and walk, and may need some light physical effort.

Travel is primarily local during the business day, although some local evening and weekend travel may be expected.

This job operates in a professional office environment. This role routinely ...