Patient Advocate

Overview

Job Summary: This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast-paced environment and must be able to multitask and accommodate frequent interruptions. A warm, friendly and engaging personality is a must, and interacting in a positive manner with all clients.

The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow.

• Greet Patients.
• Schedule appointments.
• Call appointment reminders to patients.
• Assure patient paperwork is complete.
• Answer telephone.

• Ability to work well with the public.
• Pays attention to detail.
• On site during clinic hours.
• Communicates effectively.

• Represent the clinic to the community in a consistently positive and effective manner.
• Greet public in a positive, polite manner.
• Maintain a neat work and reception area.
• Assist patients in completion of paperwork as needed.
• Gathers pertinent information including, but not limited to, patient demographics, information regarding income, insurance and residency and medical history.
• Updates patient information as needed.
• Answers telephone and handles calls in a friendly, professional manner.
• Records messages accurately for personnel not available.
• Conducts patient satisfaction surveys.
• Maintains open communications with clinic staff.
• Able to utilize electronic health record software correctly.
• Schedules patients in an appropriate manner.
• Gathers proof of income and assigns sliding fee scale appropriately.

• Stand Occasionally
• Walk Occasionally
• Sit Constant
• Handling/Fingering Frequently
• Reach Outward Frequently
• Reach above Shoulder Frequently
• Climb Not Applicable
• Crawl Not Applicable
• Bend Occasionally

• 12 lbs or less Occasionally
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

• 10 lbs or less Occasionally
• 11-20 lbs Occasionally
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Occasionally