Patient Access Representative; PRN

Patient Access Representative (PRN) The Patient Access Representative (PAR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

ESSENTIAL JOB RESPONSIBILITIES Front Desk Operations:

Greet patients and guests with a cheerful demeanor

Determine necessary services and direct patients accordingly

Collect demographic information and ensure proper signatures for billing accuracy

Maintain logs of patient information and manage phone inquiries professionally

Manage office supplies and maintain a clean and welcoming environment

Financial Responsibilities:

Collect payments via cash, checks, and credit card for co-pays and account balances

Maintain an accurate financial ledger and perform daily reconciliation of patient accounts

Facility Cleanliness:

Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms

Communication

Skills:

Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values

Professional Development:

Attend monthly staff meetings and engage in performance improvement activities

Other Duties:

Assist management with additional tasks or projects as assigned

QUALIFICATIONS:

High School Diploma or equivalent

Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred NON
- ESSENTIAL JOB FUNCTIONS:

Support patient care areas by ensuring appropriate supplies are stocked

Assist with patient restraint procedures and documentation as needed

Attend scheduled meetings as required JOB

COMPETENCIES:

Proficient in navigating and utilizing Electronic Medical Records (EMR)
Understanding and compliance with Hospital Policies and Procedures Commitment to ongoing education and professional development

PHYSICAL REQUIREMENTS:

Constant:
Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility Frequent:
Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance

Occasional:
Climbing, Kneeling, Distinguishing colors

Rarely:
Exposure to electric shock and confined spaces WORK ENVIRONMENT:

OSHA Category I:
Routine exposure to blood, bodily fluids, or other potentially infectious materials

Work Location:

In person