Help Desk Technician

Position Title:

Help Desk Technician

Department:
Technology and Innovation

Reports to:

Help Desk Manager

Location:

Topeka, KS - onsite

Overview:

We are searching for a motivated self-starter to join our Help Desk Team. As a Help Desk Technician, you will provide technical assistance and resolutions to issues related to computer hardware, software, and general office equipment. If you enjoy helping people and learning about new technologies, this could be the perfect fit for you.

What you'll do:

* Handle and resolve help desk tickets submitted by staff

* Support corporate users in person, remotely, and via telephone

* Assists in the installation of computer hardware and software

* Assist in maintaining and updating hardware inventory

* Effectively communicate with technical and non-technical staff on a regular basis

* Work some nights and weekends as well as be on-call when necessary

Experience you'll bring:

* Strong customer service and interpersonal skills

* Solid understanding of Windows products;
Windows Client OS's, Microsoft Office Suite, and Office 365 products

* Aptitude for technology, embrace change, and willingness to learn

* Strong organizational skills: capacity to manage a heavy workload while navigating a variety of competing, ever-changing priorities

* Exceptional problem-solving skills with a high attention to detail

Bonus Points:

* Microsoft and CompTIA certifications

* Understanding of DHCP, DNS, IP, network traffic routing, WAN, LAN, VLAN, and internet connectivity

What you'll get:

* Amazing benefits, including medical, dental, vision, and 401k (with matching options)

* Generous PTO package from your start date

* Access to an on-site café, gym, and primary care

* Continuous personal and professional development opportunities

* Recognition for hard work & exemplary performance

* Employee-sponsored events…and more!

Who We Are:

Advisors Excel is a fast-paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors' businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees.

We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team!

Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here - as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily.

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