Desktop Support Technician

Responsibilities

The Desktop Support Tech I is an entry level position that will be responsible for helping the Team Manager of Systems and Desktop Support and other Desktop Support Techs with overall operations of the data, telephone, and facsimile systems of the agency. This position requires good communication and teamwork skills. The individual must have the ability to learn quickly and make qualified judgments, and be highly motivated.

This position provides support to other IT team members and is required to provide employees with rapid response to end‑user problems and issues.

During times when your primary responsibilities are limited, you may be asked to assist in other areas as needed to support overall operations, regardless of your specific role.

• Graduation from HS or GED equivalent.
• Previous experience working in an IT environment is a plus. General knowledge of network interconnectivity, Telephony, Microsoft Windows, Microsoft AD, Microsoft 365, VPN, and MFA or combination of several of these technologies preferred.
• Current or past certification in these areas are a plus:
  Microsoft MCSA, MS-900-900, Comptia A+ or other IT industry certs.
• Must have good command of the English language; must be able to read, communicate clearly and therapeutically with persons served and staff, both verbally and in writing, in a professional manner.
• Successful completion of criminal background check and DCF Child & Adult Abuse Registry check, and other applicable background investigations.
• Possess a valid Kansas driver's license, reliable transportation, and proof of auto insurance.

$21.63 per hour (Will consider experience for higher starting pay)

Mon – Fri, On‑call status if needed