IT Technician

Average hourly rate: $20.80 (including wage, incentives, bonuses, overtime, shift differential, etc.)

Job Type: Full‑time

This IT Technician position is based in the Topeka, KS area at Mainstream Nonprofit Solutions. The role focuses on providing technical support to ensure smooth operations for staff and the critical work they do for kids and families.

As an IT Technician, you will be the go‑to person for technical support, ensuring smooth operations for our team and the mission of strengthening families. Your responsibilities will include:

• Provisioning user accounts and resolving connectivity issues.
• Troubleshooting equipment abnormalities.
• Managing helpdesk tickets and meeting service level agreements (SLAs) within two business days.
• Supporting staff in your assigned region, with occasional travel as required.
• Collaborating with a forward‑thinking IT team to drive innovation and continuous improvement.

We’re seeking a self‑starter who is eager to learn, solve problems, and work collaboratively. The ideal candidate is:

• Detail‑oriented and proactive.
• Able to challenge ineffective processes and suggest improvements.
• Excited about contributing to our mission of strengthening families.

• Education:
  
  High School diploma or GED required.
• Experience:
  
  Prior experience in computer systems or a helpdesk setting is preferred.
• Training:
  On‑the‑job training provided.
• Other:
  Valid driver’s license and ability to meet agency underwriting standards.

• Flexible Scheduling:
  Adaptable work schedules to suit your lifestyle.
• Generous Leave: 20 personal leave days in your first year, increasing to 25 days after the first year, plus 12 paid holidays.
• Additional Perks:
  Longevity bonuses, tuition reimbursement, and opportunities for personal and professional growth.
• Team Environment:
  Work with a dedicated team committed to service excellence, education, and advocacy.

TFI is an Equal Opportunity Employer.

Predictive Index assessments assist hiring managers determine if a candidate may be a good match for the position. The assessment takes 5‑7 minutes to complete and there are no right or wrong answers.