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Junior IT Escalation Manager: Incident Coordination
Job in
Topeka, Shawnee County, Kansas, 66652, USA
Listed on 2026-05-25
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-05-25
Job specializations:
-
IT/Tech
IT Support, IT Consultant
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company is seeking a Junior Escalation Manager to support the structured handling of escalated IT incidents. This role acts as a coordination point, ensuring proper routing of unresolved issues while maintaining clear communication and proper documentation.
The ideal candidate will possess a Bachelor's degree in a relevant field, along with 0–3 years of experience in IT support, and must have foundational knowledge of ITIL principles. The position offers a competitive salary ranging from $70k to $97,400.
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