Site Support Technician

PC Support

• Monitor and track all incidents across all SNOW queues for North America.
• Diagnose and resolve incidents using documented procedures.
• Provide Monday–Friday onsite technical support (8‑hour day) and on‑call after hours as needed.
• Set up and implement new‑hire hardware.
• Test assets to ensure proper functionality.
• Install, repair, and conduct preventative maintenance on all MARS laptops and desktops across North America.
• Manage Dell warranty and coordinate with Dell for replacement hardware.

• Maintain inventory of Windows‑based assets and peripherals.
• Update the Hardware Asset Management database.
• Track per‑segment/Site asset status at the depot.
• Assign, profile, image, and replace end‑of‑life assets.
• Handle break‑/fix repairs based on warranty status.
• Manage new hire and business segment moves.
• Coordinate shipping and delivery for new hires, replacements, segment moves, leavers, and inactive asset support.
• Generate reporting on in/out stock inventory status for replacements and depot assets.
• Drive disposal of hardware and oversee complete PC lifecycle from procurement through disposal.
• Provide software support and installation, including OS imaging, automated deployment, and manual installs.
• Install and test desktop software applications and internet browsers.
• Deliver iOS system and mobile app support.

• Maintain and test Windows‑based AV systems.
• Troubleshoot issues and re‑image Windows‑based systems when required.
• Train users on scheduling meetings and conference‑room software/hardware.
• Provide executive full‑meeting support.
• Conduct quality control and conference‑room health checks.
• Coordinate third‑party vendors for AV equipment updates, installations, and warranty work.
• Provide live support for town‑hall conferences.
• Troubleshoot wall‑mounted EVOKOS displays.

• Support server hardware replacements.
• Procure and install HDD replacements for servers.
• Procure, rack, and stack servers per team requests.

• Deliver depot services, OS imaging, and software installation.
• Deliver hardware and peripherals to customers.
• Perform advanced hardware replacements for break/fix incidents.
• Coordinate refresh/replacements for North‑America users.
• Manage assets across multiple segments.
• Coordinate with third‑party vendors and partners.
• Conduct Digital Genius sessions, support Microsoft Teams, and manage Okta support expectations.

• Provide project management support for out‑of‑scope operations requests.
• Oversee successful completion of projects, set milestone targets, adhere to deadlines, and allocate resources.
• Delegate tasks to the Tek Systems NA support team.
• Offer effective suggestions for project progression among multiple options.
• Act as liaison between Mars Management, associates, and Tek Management.
• Manage scope, schedule, risk, quality, and resources per the defined scope of work.
• Handle end‑to‑end operations.

• Incident / Request
• Change
• Asset
• Knowledge
• Security

• Windows 11, Windows, Microsoft Office
• Ticketing system, hardware/software troubleshooting, PC troubleshooting
• Desktop, printers, configuration, customer service, audiovisual
• Rack and stack, mobile device, ITIL, Thin client
• Help desk support, Windows OS, Active Directory, installation, imaging, asset management
• Software management, reporting tools, shipping & receiving, procurement, iOS, Android, Mac
• Project execution, documentation writing, knowledge management

• Team player
• Time management
• Self‑sufficient
• Self‑starter
• Excellent communication skills
• White‑glove customer service skills

This is a contract position based out of Topeka, KS.

Pay range: $20.00 – $27.00 per hour.

Available benefits for this temporary role include:

• Medical, dental & vision
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
• Life insurance (voluntary and AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation or sick leave)

The…