Technical Product Service Specialist

About The Position

This position is for a technical professional with strong foundational HVAC knowledge who supports strategic account customers by responding to incoming Technical Support/service requests and assisting with troubleshooting, documentation, and case management. The specialist is responsible for learning Carrier products, systems, tools, and workflows while delivering accurate, professional customer support under guidance from senior team members.

This role represents a full professional position requiring technical judgment, accountability, and strong customer communication skills.

• Responds to inbound Technical Support calls and case requests from strategic account customers and on‑site contractors.
• Collects detailed system, model, control, application and operational data to accurately troubleshoot customer issues.
• Uses Carrier technical tools, documentation, and internal systems to research and support troubleshooting.
• Provides basic to intermediate troubleshooting support for HVAC, Controls, and refrigeration circuits.
• Documents and maintains case records within Salesforce and other support systems.
• Coordinates with internal teams including engineering, warranty, parts, logistics, and field service.
• Escalates complex issues to senior specialists or managers when required while retaining ownership of the case.
• Participates in training, shadowing, and knowledge‑building activities to grow technical capability.
• Maintains a high level of professionalism and customer care in all communications.

• High School Diploma with five or more years of experience in HVAC service, installation, and system maintenance, or Bachelor’s Degree with two or more years of experience in the same areas.
• Five or more years of experience diagnosing and resolving customer complaints to ensure maximum equipment uptime.
• Valid driver’s license.

• Strong problem‑solving and analytical skills.
• Ability to manage multiple cases while maintaining attention to detail.
• Clear and professional communication with customers and internal teams.
• Willingness to learn complex products, systems, and business processes.
• Basic knowledge of Microsoft Office and CRM tools (Salesforce preferred).

• Remote work available within the United States.
• Travel up to 25% within the United States.
• Must be a U.S. citizen, green card holder, or permanent resident of the United States.

The annual salary for this position is between $79,000.00 and $ annually. Factors that may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

This position may be entitled to short‑term cash incentives, subject to plan requirements.

• Health Care Benefits:
  Medical, Dental, Vision, Wellness incentives.
• Retirement Benefits.
• Time off and Leave:
  Paid vacation days (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation.
• Disability:
  Short‑term and long‑term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax‑advantaged accounts:
  Health Savings Account, Health Care Spending Account, Dependent Care Spending Account.
• Tuition Assistance.

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact C We will make every effort to meet your needs in accordance with applicable laws.