IT Service Delivery Coordinator

IT Service Delivery Coordinator

Location:

Shawnee Mission, KS | Type:
Full Time | Duration: 12 month +

Black & Veatch is looking for a Service Delivery Coordinator to join their Business Enablement team, supporting enterprise‑wide service delivery and fostering a high‑quality employee experience.

• Establish and maintain strong working relationships with internal clients across the organization
• Collaborate closely with the Digital and Information Technology teams and other relevant departments to ensure alignment of business needs and deliver superior employee experience
• Assist with new hire and onboarding processes
• Support IT software renewal and approval processes
• Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
• Provide assistance and training for IT tools, equipment, and systems
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality
• Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements
• Assist the Audio‑Visual team with Microsoft TEAMS support
• Assist with special projects within the department and team

• Self‑motivated, positive customer‑service attitude focused on employee experience
• Excellent communication skills, able to listen effectively, comprehend internal client needs, explain technical details in user‑friendly language, and approach problem‑solving proactively
• Detail‑oriented with exceptional problem‑solving skills, able to handle multiple projects simultaneously
• 4+ years of related experience in an IT or administrative support role
• Generally familiar with IT connectivity, systems, and hardware
• Willingness to participate in occasional travel
• Must be able to complete required pre‑employment onboarding requirements, including background checks, drug screening, and motor‑vehicle records search, in compliance with applicable laws and regulations

• Hands‑on experience with Service Now
• History of successful process improvement implementations
• Ability to work independently or in a team
• Occasional overtime and weekend work may be required

• Be able to lift up to 50 lbs, sit, stand, and walk for extended periods
• Hybrid or flexible work options may be offered after the first 90 days, based on manager discretion, performance, and assignments

$34.00 – $38.00 per hour