Business Systems Analyst, Production Support

Company :

enGen

Job Description :

***** Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position*
* must
be a US citizen and must also pass a background check.***

We are seeking an intermediate-level Business Systems Analyst to support United Concordia dental applications
. This role focuses on production support
, system analysis
, and continuous improvement across a complex application environment.

The successful candidate will play a key role in ensuring the reliable operation of these systems, including troubleshooting production issues
, supporting incidents and escalations
, and performing system and application impact analysis
. Responsibilities include identifying root causes across system, data, and configuration issues and implementing effective solutions
, including troubleshooting across test and production environments and supporting defect triage and resolution
.

This role requires strong analytical skills
, a solid understanding of system behavior
, and the ability to translate technical findings into clear business context
. You will collaborate with developers, product teams, and business stakeholders to clarify requirements, support testing activities (including UAT), and validate system changes
. In addition, you will participate in release support and production readiness efforts to ensure system updates meet business expectations.

This is a fast‑paced production support environment where balancing day‑to‑day operational needs with analytical and problem‑solving activities is essential
. Candidates should bring experience in IT/IS environments
, strong SQL and data analysis skills
, and a commitment to delivering reliable, high‑quality solutions.

• Work with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design.
• Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned.

Minimum

• Bachelor's Degree in Business Management, Information Systems, or closely related field

• None

• None

Minimum

• 3 - 5 years in IS/IT

Preferred

• 1 - 3 years in Lean/Six Sigma experience
• 1 - 3 years in the Health Insurance Industry
• 1 - 3 years in the Healthcare industry

Required

• None

Preferred

• Information Technology Infrastructure Library (ITIL)
• The Open Framework Group (TOGAF)
• Six Sigma
• Project Management Professional (PMP)

• Analytical Skills
• Problem‑Solving
• Communication Skills
• Report Writing
• SQL
• Agile Methodology
• Agile Project Management

None

0% - 25%

Position Type

Office-Based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Rarely

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Rarely

The job description has been designed to indicate the general nature and essential duties and responsibilities of…